Welcome to (the “richipelletmachine.com”). Richi Machinery is a comprehensive supplier of feed machinery, biomass wood pellet machinery, organic fertilizer machinery, and is committed to providing global customers with system solutions for the whole industry chain of pellet production line equipment.
“Personally Identifiable Information”
Personal information refers to all kinds of information which is recorded in electronic or other methods or related to the identified or identifiable natural persons, but excluding anonymized information. In the process of purchasing our products or services, we may collect your personal information. You have no obligation to provide us with any personal information. Whether to provide us with personal information is up to you. However, please note that we may not be able to bear some or all of the obligations to you, or provide all our services for you or respond to or resolve the problems that you encounter without some of your information.
What Personally Identifiable Information is collected?
While you register an account or log in the website, you need to provide us with your personal information: name (required), country (required), e-mail (required), whatsapp/phone (required), (only involving customs clearance in the customer’s personal name).
Sale Of Products/ Services
While you conduct commercial communication, exchange business cards, sign sales contracts, distribution contracts and other agreements with us, to better perform the contracts and provide you with better services, we may collect your following personal information: company name, company address, name, sex, position, tel., mobile phone and E-mail.
Handling The Invitation Letter For You
When you are invited to visit RICHI MACHINERY, in order to help you handle the Invitation Letter with the Henan Provincial Department of Business, we will collect your personal information as follows: name, sex, passport number/ ID card number, date of birth, nationality and past visa information.
Using RICHI Products Or Services
When using product maintenance services and after-sale services, we will collect your personal information below: name, phone number, E-mail. Collect product parameter related information through RICHI service system. The aforesaid data is only used for vehicle operation status monitoring and quality analysis and cannot be associated with your personal information.
How does the Site use Personally Identifiable Information?
Communicating and interacting with you
- Informing you of important safety related information of product;
- Informing service personnel where the product has a fault;
- Sending information of products, services, terms and policies and changes to you;
- Informing you of our marketing activities;
- For internal management and backstage support, share your contact information with branches of companies around the world.
Providing products and services for you
- Realizing our order: processing payment, delivery and evaluating your financing needs;
- Monitoring product performance;
- Product operation and maintenance and other after-sale services.
How is Personally Identifiable Information stored?
Personally Identifiable Information collected by is securely stored and is not accessible to third parties or employees of except for use as indicated above.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.
Are Cookies Used on the Site?
Cookies used by our service providers
How to use login information?
Using login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyze trends, administer the Site, track a user’s movement and use, and gather broad demographic information.
What partners or service providers have access to Personally Identifiable Information from Visitors and/or Authorized Customers on the Site?
How does the Site keep Personally Identifiable Information secure?
All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering, and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for any such occurrences.
How can Visitors correct any inaccuracies in Personally Identifiable Information?
When you find that your personal information we processed is wrong, after verification of your identity and with correction not affecting the objectiveness and accuracy of information, you have the right to correct or update the wrong or incomplete information. You may contact us according to the methods listed in the “Contact Us” section below.
Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site?
We provide Visitors and Authorized Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site’s database by contacting. However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.
These are summarized rights that you have under data protection law：
- The right to access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to object to processing
- The right to data portability
- The right to complain to a supervisory authority
- The right to withdraw consent
Contains links to other websites. Please note that when you click on one of these links, you are moving to another website. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Age Of Content：
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Questions And Contact Information
Richi Machinery Co., Ltd.
WhatsApp: 86 138 3838 9622
Mob: 0086 138 3838 9622
Address: Longhai 2nd Rd & 10th St,
Kaifeng City, Henan Province, China